Refund policy

RETURN & REFUND POLICY

HushLab | www.hushlab.ca
A brand operated by L'Origine Cachée Inc.

1. Overview
HushLab is committed to providing quality products and attentive customer service. This policy outlines the terms for returns, exchanges, and refunds applicable to purchases made on our site.

2. Return Window & Conditions

  • Return requests must be submitted within 30 days of receiving the product.
  • Items must be returned in their original, unused condition and in their original packaging.
  • Return shipping costs are the customer's responsibility, unless the return is due to our error or a defective product.
  • Restocking fees may apply to opened items.
  • The following items are not eligible for return:
    • Personalized products
    • Gift cards
    • Clearance or final sale items

3. Return Procedure
To initiate a return, please contact our customer service team at returns@hushlab.ca. Please include your order number, a description of the issue, and, if applicable, photos of the item in question. Once your request has been reviewed, we will provide return instructions if your item meets the eligibility requirements. Please do not send back any item without a valid authorization number — unauthorized returns cannot be processed.

4. Refunds

  • Once your return is received and inspected, we will notify you by email of the approval or rejection of your refund.
  • If approved, your refund will be processed to your original method of payment within 5 to 10 business days.
  • Original shipping costs are non-refundable, except in cases of error on our part.
  • Refunds are issued via the original payment method once the item has been received and verified.

5. Defective Items or Order Errors
If you receive a damaged or incorrect item, please contact us at returns@hushlab.ca within 7 days of receipt, including your order number and a photo of the item. We will arrange a free replacement or a full refund, at no cost to you, including return shipping. We will take the necessary steps to resolve the issue, whether through replacement or refund.

6. International Orders
Returns originating outside of Canada may be subject to additional fees and longer processing times. Customs duties and taxes collected at delivery are non-refundable.

7. Legal Compliance
This policy is established in accordance with Quebec's Consumer Protection Act and any other applicable Canadian consumer protection legislation. In the event of a dispute, the applicable law shall be that of the Province of Quebec, Canada, and any dispute shall be subject to the exclusive jurisdiction of the competent courts of the judicial district of Montreal.

For any questions regarding this policy, please contact us at support@hushlab.ca.

Last updated: July 30, 2026